FAQ

FAQ

I have placed an order what happens next?

You will be sent an email to confirm your order. We will then begin the process of your order.  

How long will my order take?

As all our products are made to order, our lead times are normally 4 - 8 weeks from your confirmed email order. 

I have placed an order can I cancel it?

As our products are made to order, once your order has been confirmed you have 14 days after confirmation of your order to cancel it. After which a restocking charge of 30% will be applied to any refund that may be due.  See our ( Returns policy).   

How much is the delivery cost?

Free standard shipping within the U.K on orders over £500.00 International shipping available . Expedited shipping available.

 

Do I need to sign for my order ?

To ensure that your order arrives safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature. 

Are House of Eroju products mass produced?

No. All House of Eroju products are made to order by skilled craftsmen with over 20 years combined leather experience. 

What leathers do you work with?

We use veg-tan and bridle leathers. These leathers are among best traditional English leathers; they age well with use and the patina gets better with years.

Do your handles come with screws and other accessories?

All our handles come supplied with the relevant accessories from 8mm spindles for levers to screws and rose plates.  

What Leather colours are available?

We have a standard range of colours, however we are able to match your colour requirements. Price on application.

What metal finishes do you provide ?

Satin Stainless Steel, Dark Bronze, Antique brass, Polished brass. we are able to match colour finishes. Price on application. 

Do you work with clients leathers?

We can work with your leathers supplied free issue where you want to match certain themes. Price on application.

How well does leather wear?

Leather is one of the most durable natural materials known to man and will outlive most textiles many times over. Like a fine pair of shoes, each leather handle or handrail piece will gain its own rich patina during its lifetime, developing a unique character.

 How do I maintain my leather products?

Taking care of your leather makes them last longer. 

 As leather is a natural material it can get dry, just as your skin. Dust as necessary with clean cloth for normal maintenance. We advise against all detergents, simply revive with wax, and buff. It is recommended that any liquid is wiped up immediately; like any natural material, watermarking may occur if left over long periods of time.

We recommend applying a polish containing a beeswax every six months

Do you have any brick and mortar stores?

At the time we are focused on consolidating our online operation, doing so allows us to keep our expenses on the right place and give you an excellent service. Nonetheless, we don’t discard opening our own physical stores in the future.

In the in the meantime we have a show case display at the prestigious:

Design Centre Chelsea Harbour London.  North Dome Floor 1, 1N-15.