Standard UK Delivery: Charged unless otherwise stated. Once payment has been complete and when your order is complete and ready for dispatch our back of house team will contact clients directly to arrange delivery. Very occasionally circumstances beyond our control can delay this date. If this happens we will keep you informed, we cannot however accept liability for any loss or inconvenience that may result from the delay.
Our couriers will do their best to delivery within a day and time to suit.
International delivery information: We can deliver to most countries internationally but require a full address.
Please be aware that you will be responsible for import duties and taxes that may be incurred.
As our products are made to order, you have the right to cancel your order within 2 days of our confirmation of your order. Your request to cancel must be made to us in writing within 2 days. You will receive confirmation of your order within 2 days of your offer by email. Cancellations made after 2 days will be subject to a surcharge of 50% of the value of the item.
Made to order items which have been delivered cannot be returned or refunded except if the items are proven to be faulty.
Every care has been taken to provide full technical information on each product however some items use a generic diagram to describe such handles. Please check that the product you are ordering is suitable technically prior to placing your order.
We will not be liable for indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights.
Items returned not due to design fault or damage from House of Eroju will be returned at the Customers cost. Please note any returned items must be returned in a saleable condition in the original packaging. Any returned items in breach of the above will be subject to a surcharge.
Our products are extremely well made, and quality issues are rare. In the unlikely event that a product purchased from us proves defective (under normal usage), we will replace it.